Returns Policy

CANCELLATIONS:  Cancellations will NOT be accepted once order approval or art approval is received, nor for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. Cancellations must be confirmed in writing. All cancellations are subject to a cancellation fee in the amount of $25 per order. Further, if payment was made by a credit card, and an order is cancelled, there will be a fee to refund back to credit card. Other Cancellations may apply.

CLAIMS:  Claims must be made within 72 hours from receipt of merchandise.

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at customercare@efxdesign.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Care to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

EFX Imprinted Promos - Returns
120 Woodland Ave.. Suite F
Reno, NV 89441