EFX DESIGN & MARKETING, INC.
TERMS AND CONDITIONS (for EFX ecommerce websites)
NOTE: A somewhat different set of Terms & Conditions applies for orders placed by phone or by email. The following terms and conditions apply to purchases made on any of EFX's ecommerce sites (such as EFXpromos.com).
ORDER PROCESS & INSTRUCTIONS:
EFX provides a printable copy of your purchase receipt at checkout time, as well as an emailed version of your purchase receipt. The submission of your order to EFX indicates the granting of your permission to EFX to process your order, including permission to process your payment and to produce your order. If an emailed design proof (or proofs) is included in your order, EFX will wait until you have approved the design proof(s) before proceeding with the production phase of the order.
NOTE that unless otherwise indicated, shipping charges are processed SEPARATELY for custom imprinted or embellished products. This is because the actual shipping weight and packaging details are not accurately known until ship time.
Contact EFX in order to request changes to your order. Please do so in a timely manner, since certain changes may not be feasible after the production phase of your order has commenced. Orders that are revised for any reason are subject to being explicitly re-approved by the client before further processing of the order can continue. Certain Order changes may prevent EFX from shipping your order in time to make your requested in-hands date.
If payment information for the order is changed, the client must complete & return (as an email attachment or fax) our EFX Credit Card Form--we do not take Credit Card info by phone. Credit card payment will be processed within 24 hours (business days) and receipt emailed.
Once production is completed, order will ship/ready for pickup. If paying by credit card, any balance due plus shipping charges will be charged AUTOMATICALLY to your credit card. This includes shipping charges, and any charges due as a result of changes to the original order. If payment is by check, production of your order will not be started until received.
Check your inbox & Junk/span mail folders in case some of EFX's emails end up there. EFX recommends that clients add EFX email addresses to their mail program's address book so that our emails do not get routed to Junk Mail. Quotes, Orders, Design Proofs and Sample Sewouts are routinely sent as PDF and JPG files.
Cash, C.O.D., Cashier's Check, and Credit Cards (MasterCard & Visa). American Express is not a preferred form of payment, and, if used, there is a 5.25% CC processing fee applied to order. Company checks will not be accepted without prior approval of company credit, (a credit application must be submitted and approved), and Terms are not extended until a customer conducts repeat business volume minimum of $5,000 in sales per year. Note, EFX will assess fees for returned checks, and credit card transaction charge-backs which are disputed, yet unsubstantiated. CREDIT CARD FORM COMPLETION INSTRUCTIONS--For your convenience, you can simply use the "Fill & Sign Tools" within the EFX Credit Card Form PDF file to complete the form, sign with a digital signature, or electronic manual signature or image; save, and, then, attach & email to EFX.
If total Order amount (excluding shipping) is over $3,000, check or money wire transaction is required for order payment. Production of order will not begin until payment is received and cleared. The shipping costs portion of the order may be paid by credit card, subject to the discretion of EFX.
When order is completed, any remaining balance due is due upon completion, and before shipping. This balance due would include any shipping charges, and any charges due as a result of changes to the original order. If initial payment is by credit card, any balance due plus shipping charges will AUTOMATICALLY be processed on same credit card initially provided (unless client subsequently provides a different card to use), BEFORE your completed order can be released for shipping/delivery. If initial payment is made by check or wire transfer, and you choose to pay the balance plus any shipping charges by check/wire transfer as well, the completed order will be held and not shipped until check is received, so, allow time for this when considering and computing an in-hands deadline date for delivery to you.
SHIPPING/FREIGHT & HANDLING CHARGES:
Please note shipping/freight charges are EXTRA except as may be noted on a product by product basic, and this fact is set forth at checkout time. When you submit your order to EFX, you are agreeing to the subsequent shipping charges as well, although there is no dollar amount listed for it initially since EFX cannot know with accuracy what those charges will be until the order is completed, boxed and weighed. At the time of order completion (but prior to shipping), if you initially pay by credit card, we will AUTOMATICALLY run it a second time for any balance due on the account, plus shipping/freight charges, if applicable. If you initially pay by check, and choose to pay the balance plus any shipping charges by check as well rather than a credit card, the completed order will be held and NOT shipped until check is received. Note, EFX will charge based on actual charges from carrier, and we will not be responsible for any cost variations due to changes in weight, location, delivery time, handling, or any other unforeseen circumstances. Handling charges are $9.95. Due to the high-dollar value of finished goods, all shipments shall require a signature in at time of delivery, so, make arrangements if you will not be at your shipping address at the time of delivery, as packages cannot be left unattended at the delivery destination.
Any customer-supplied artwork is subject to approval by our art department and may require an additional charge. All screens, films & digitizing, etc. will remain as property of EFX Design & Marketing, Inc. If EFX creates a new artwork design for a client, the client may request up to one (1) revision of said artwork. Revisions beyond one (1) will be charged at EFX's standard graphic design rate. If EFX is given artwork by the client for modification, the client may request one (1) free revision after the initial modifications have been made. If ANY changes are made to client's artwork from one order to another (as when reordering), additional charges will be incurred for any changes to digitizing, design proofs, films and screens as applicable.
It is our policy to wait until all goods in an order are received by us before running the order so all items are produced at one time. If a portion of goods for an order becomes backordered, if the client desires the currently available portion of the goods to be printed at a separate setup time from the backordered goods, the order will be split, and client will incur separate setup charges due to the labor involved to setup each order.
Cancellations will NOT be accepted once order approval or art approval is received, nor for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. Cancellations must be confirmed in writing. All cancellations are subject to a cancellation fee in the amount of $25 per order. Further, if payment was made by a credit card, and an order is cancelled, there will be a fee to refund back to credit card.
Claims must be made within 72 hours from receipt of merchandise.
EFX will not be responsible for bleeding or other printer problems due to the nature or quality of customer-supplied goods, nor for any damaged goods we receive. EFX is not responsible for merchandise once shipped.
EFX provides design proofs (paper/email) at customer request for $12.00 per proof; please request at time of order.
EFX provides drop-shipments. Multiple drop-shipment handling charges are $8.95 per location.
To be specified by customer unless customer requests EFX to make such decision.
Minimum order quantities apply to all order types -- call for further detail.
All orders are subject to factory approval of styles, quantities, and other related criteria including our ability to meet your requested delivery date. In addition, EFX reserves the right to decline any order based on its own internal criteria.
OVER & UNDER RUNS:
Allow 3% to 5% for over and under runs on all order types.
Additional charges may apply for special packaging requirements (including bagging, tagging, etc.).
PRE-PRODUCTION SAMPLES & BLANK SAMPLES:
Inform EFX at order time if sample(s) will be required for pre-production approval. Samples can be provided (typically) within (5-7) working days after receipt of signed order approval, depending on type of product being decorated or imprinted. For non-imprinted goods, blank samples must be requested & purchased at time of order submission. Note: EFX Sells goods that are Custom imprinted or otherwise embellished (via embroidery, screenprint, etc.). Blank SAMPLE goods are the ONLY exception to this rule.
Garment Prices are subject to change without notice due to vendor price changes and availability. If a price change occurs prior to production, we will notify you of said change and seek your approval to proceed under the new pricing.
Normal production time is (10-14) working days from receipt of your signed order approval & artwork approval, but time may be extended depending on workflow, especially during peak seasons. Allow an extra week for orders requiring specialized printing techniques. Add (5-7) working days for Pre- Production Samples. When computing an anticipated, must-have, in-hands delivery deadline, the shipping/delivery method is factored in, and will affect production timing of order. RUSH service is available -- call for further details.
Printing prices are per location using the SAME imprint (screens/digitizing). Different designs CANNOT be combined for quantity pricing. Please allow for additional screens/digitizing when ordering adult and youth sizes in the same order and these will be separated as two, different orders with the difference being design size.
RETURNED GOODS & RESTOCKING FEE:
Returned goods may be subject to a re-stocking fee. Goods that are damaged after receipt by client will not be accepted for return to EFX. Only those goods that are returned for manufacturing defect will be accepted for return. Goods flawed due to EFX's error may be replaced and/or exchanged by EFX at the discretion of EFX, depending on circumstances.
Rush charges will be applied whenever turnaround time required by the client is less than seven (7) working days after receipt of signed order or artwork/design proof approval. Call for schedule and pricing. Rush charges vary depending on size and type of order.
Setup charges are mandatory charges assessed with every order including reorders, as well as split orders resulting from a partial backorder of goods. At times setup charges may be waived if the quantity of goods ordered exceeds a given threshold as determined by EFX.
We will not be responsible for spoilage up to 3%, whether our goods or customer-supplied goods. Any spoilage beyond these rates will be reimbursed--please call. Customer will be responsible for any necessary reprinting due to shortage within the spoilage rate. It is HIGHLY RECOMMENDED to order more garments than needed for each size.
Phone orders will be accepted, but written orders (including online orders) are highly recommended to insure accuracy. EFX will not accept responsibility for sizes, ink color, placement, shipping, etc. unless order approval is obtained in writing.
The client is responsible for providing the necessary Artwork Files having proper resolution and imprint information as needed. Artwork should be at least 300dpi resolution for screenprint, embroidery and other promotional imprinting purposes. For printed materials such as banners, flyers, business cards, binders, etc., resolution should be at least 600dpi, or (preferably) vectored artwork should be supplied. If the client is unable to provide the necessary artwork in the appropriate format, EFX can create new artwork (or modify existing artwork) in order to produce satisfactory artwork. Such artwork creation and/or modification will be charged to the client at EFX's regular graphic design rate.
EFX grants the use of their ecommerce sites to Business entities only. Only authorized persons should register on behalf of their companies. Such authorized persons must be at least 18 years old. User IDs and Passwords are not permitted to be exchanged or used by any entity for whom they are not explicitly registered. Information obtained on any of EFX's ecommerce sites is not to be used to compete with EFX or for bidding purposes.